01. Official Discord Support Desk
For role delivery assistance, whitelist support, billing questions, or player inquiries, join our official Discord community and open a support ticket.
02. Service Information
| Service Name | FENZA SMP |
| Official Website | https://fenza.fun |
| Official Discord | https://discord.gg/fenza |
| Support Method | Discord Ticket Desk (discord.gg/fenza) |
| Operating Hours | Online 24/7 (Staff Ticket Support 365 Days/Year) |
03. Frequently Asked Billing Questions
How fast will I receive my role after purchase?
Delivery is automated and typically occurs within 1 to 5 minutes. If your role has not appeared within 15 minutes, open a ticket on our Discord with your transaction ID.
Delivery is automated and typically occurs within 1 to 5 minutes. If your role has not appeared within 15 minutes, open a ticket on our Discord with your transaction ID.
What if I was charged twice for the same package?
Accidental duplicate transactions will be promptly refunded. Create a support ticket on our official Discord (discord.gg/fenza) within 48 hours containing your transaction references.
Accidental duplicate transactions will be promptly refunded. Create a support ticket on our official Discord (discord.gg/fenza) within 48 hours containing your transaction references.