01. Overview & Our Commitment
FENZA SMP ("we", "us", or "our") respects your personal privacy. This Privacy Policy details what information we collect when you visit our website at fenza.fun, connect to our Minecraft server, join our community Discord, or purchase ranks and digital perks from our store, and how that information is utilized and secured.
02. Information We Collect
We only collect the minimum information strictly necessary to provide server access, prevent abuse, process payments, and fulfill digital ranks:
- Player Identifiers: Your Minecraft Username (IGN), Minecraft Unique Identifier (UUID), and Discord User ID when linking roles or applying for whitelisting.
- Order & Checkout Information: When you purchase items on our store, our payment processors collect your billing email, selected country, currency, order timestamp, and payment status.
- Financial Data Disclaimer: We DO NOT store, handle, or collect credit card numbers, CVVs, or bank account credentials. All financial transactions are securely processed directly by certified, PCI-DSS Level 1 compliant payment gateways (e.g., Stripe, Razorpay, or PayPal).
- Technical & Connection Data: IP addresses, browser user-agent, and server connection logs. This data is logged temporarily solely for network firewall protection, DDoS defense, anti-cheat enforcement, and fraud prevention.
03. How We Use Your Information
Your information is used strictly for the following purposes:
- To automatically provision, activate, and maintain purchased ranks, perks, and Discord roles.
- To manage player whitelisting and maintain a grief-free, safe multiplayer environment.
- To send order confirmation receipts and provide customer support via our Discord ticket system.
- To investigate and resolve billing discrepancies, duplicate transactions, or payment disputes.
- To safeguard the community against cheating, unauthorized botting, and fraudulent chargebacks.
04. Zero Sale or Rental of Personal Data
We only share data with trusted service providers strictly necessary to operate our infrastructure:
- Payment Processors: Necessary transaction tokens to complete payments and verify receipts.
- Infrastructure & Server Hosting: Dedicated server hosting, cloud firewalls, and DDoS mitigation providers to keep the website and game server online.
05. Cookies & Local Storage
Our website uses browser Local Storage to save your client-side preferences (such as your chosen display currency on our store) and standard Google AdSense cookies for displaying non-intrusive banner advertisements.
06. Data Security & Retention
All traffic between your browser and FENZA SMP is protected with strong 256-bit SSL/TLS encryption. Server databases and configuration files are restricted to system administrators with key-based authentication.
We retain transaction metadata and order logs for as long as necessary to comply with financial, taxation, and anti-fraud legal requirements. Standard in-game chat and connection logs are automatically rotated and purged periodically.
07. Children's Privacy
Our platforms are designed for players 13 years of age and older. We do not knowingly collect personal data from children under the age of 13. If you believe a child under 13 has provided personal information without parental consent, please contact us immediately so we can remove the data.
08. Your Rights & Contact Inquiries
Under applicable privacy laws (including GDPR and CCPA where relevant), you have the right to request access to the personal data we hold about your account, request corrections, or request deletion of non-essential profile data.
To exercise these rights or ask any questions regarding this Privacy Policy, please open a support ticket on our Discord (discord.gg/fenza).